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Our Policies

  • Shipping & Delivery

    We strive to get your orders to you as quickly as possible. The cost for shipping an order where the total is less than $25.00 is only $2.99 if you are located in the United States. If your order totals over $25.00, it ships free! You do not need to do anything, as the free shipping will automatically be figured in the shopping cart when you check out. We do not offer express shipping at this time. Most orders are shipped the next business day after they are placed. We use USPS First Class Mail for all orders in the Continental United States. Most orders will arrive within 4-6 business days.

  • Privacy & Security

    We understand the importance of protecting your privacy and are committed to keeping your information safe. We do not store credit card information on our website or servers. We do NOT share your information with third parties, we do NOT share your e-mail addresses with sponsors or any third parties. We may use your information in order to track your relationship with us and our site as well as to send you e-mails about information you have requested or other information or promotions specifically relevant to Doctor Recommended and its activities. Essentially, your data will only be used for the exact purpose for which it was collected.

  • Returns & Replacements

    At Doctor Recommended, we want you to be satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return new unopened items within 30 days of delivery for a full refund. You may returned opened products within 30 days for a full refund as long as less than 25% of the product has been used. Items that are Not Refundable would include products without original packaging, products where 25% or more have been used, and products purchased more than 30 days from date of return request.

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. We'll notify you via email of your refund once we've received and processed the returned item. In order to get a refund, click the “contact us” button at the bottom of the Doctor Recommended home page and write your name, order number, item number and reason for return in the blank box labeled “comments” on this form.

    A customer service representative will contact you once this form is submitted and will provide you with a return authorization number for your records and for the return package. Returns will not be accepted without a return authorization number.

  • Ordering

    Doctor Recommended makes ordering fast, easy and convenient with our 24/7 online ordering system. At this time we do not take orders over the phone or via fax. This avoids any possible errors. When your order is shipped you will receive a tracking number at the email address you used in the ordering process.

  • Payment Methods

    We accept Visa, MasterCard, Discover Card, American Express, and Paypal.

  • Sales Tax

    Because all of our products are manufactured in (and shipped from) Georgia, currently only Georgia residents are subject to a sales tax (4%). If you are buying for resale purposes, please contact us and we will require a current sales tax exemption form for our files.